REFUND POLICY
Refund & Return Policy
At ZenTail™, we stand behind the premium quality of our pet essentials. We want you and your furry companion to feel 100% confident with your purchase.
1. 30-Day Satisfaction Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. How to Initialize a Return
To start a return, you can contact our dedicated support team at zentailpet@gmail.com. Please include your Order ID (e.g., #ZT9582) and the reason for your request. If your return is accepted, we will send you detailed instructions on how and where to send your package.
3. Damages, Defectives, and Technical Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right straight away. We are fully committed to resolving any shipping or processing mistakes at our own expense.
4. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, or personalized pet items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Our system will process your new selection instantly.
6. European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, the item must be in its original packaging and unused condition.
7. Processing Your Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.